maandag 1 juni 2015

Ten bridges too far

I can not see it otherwise. Pleasant cooperation begins and ends with knowing of each other what you’re doing. Also in such a mega-organization like the municipality of Amsterdam.

Even if that means that policy makers sometimes have to know exactly some details of the logistics of a form or informationflow. And that a manager must be able to dive into the exact records of one of his products and must be able to follow the process of creation.

That’s ten bridges too far, I know that now too. Because they don’t wánt that at all, those managers and policy makers, for various reasons.

Therefore it is all the more remarkable that recently, just before my departure as ‘clarifyer of workprocesses’, I was allowed several times to experience the flow that occurs when six or seven people together harmonize their process – their daily bread – and feel taken seriously in it. That generates a specific relaxed kind of job satisfaction.

But now we are back again at the lonely, individual process-tinkerers. Or at the collective brown-paper products that are admittedly created with great flow, but of which after a year nobody knows where they are.

But one time it will be fixed well again – I can not see it otherwise.

Also see Live to see